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How nusa221 Handles Your Personal Data

This Privacy Policy explains what data we collect when you open an account, make a deposit via DANA, OVO, or GoPay, and browse the lobby — and exactly how we use it.

Account data protectionDANA, OVO, GoPay wallet handlingCookie and device data clarityYour right to access and delete
nusa221 How nusa221 Handles Your Personal Data
REACH OUR PRIVACY TEAM

Contact Us About Your Privacy

If you want to review, correct or remove data tied to your account, our support team handles privacy requests directly. You can reach us through live chat inside the lobby, by email, or through the account help form — whichever is easiest from your phone.

Live Chat Open the lobby, tap the chat icon and select Account or Privacy from the topic menu. Our team picks up privacy requests and responds with next steps.
Email Support Send your data request or privacy question to our support email address listed in your account settings page. Include your registered wallet type — DANA, OVO or GoPay.
Account Help Form Log in, go to Account Settings, and submit a Privacy Request form. This creates a tracked ticket so you can follow the status of your request.
DATA HANDLING PRACTICES

How We Protect and Manage Your Information

Data handling at nusa221 is built around four concrete practices: encryption in transit, limited retention, no third-party data sales, and a clear path for you to exercise your rights. Each practice maps to a real part of your account and payment flow.

Encrypted Wallet Transactions

Every DANA, OVO and GoPay deposit or withdrawal travels over SSL-encrypted channels. We store only a transaction reference number — never your full wallet PIN or credentials.

Cookie and Session Data

We use session cookies to keep you logged in and analytics cookies to see which lobby sections load slowest on mobile. You can adjust cookie preferences in your browser settings at any time.

Account Data Retention

We keep your account record while your account is active. After closure, data is retained only as long as applicable law in Indonesia requires, then securely deleted from our systems.

Your Access and Deletion Rights

You can request a full export of data we hold about you, ask us to correct inaccuracies, or request deletion. Submit via live chat or the account help form and we'll confirm receipt within a reasonable time.

Frequently Asked Questions About Your Privacy

Here are the questions we hear most often about how your data is handled, what rights you have and how to act on them. If yours isn't here, reach us through live chat or the account help form.

We collect your name, email, phone number and the wallet ID linked to your DANA, OVO or GoPay account. We use this to verify your identity and process payments only.

No. Your DANA, OVO and GoPay wallet references are used internally for transaction matching and fraud checks. We do not sell or share payment data with advertisers or data brokers.

We retain your data for the period required by applicable law after account closure, then delete it securely. The exact period depends on Indonesian regulatory requirements at the time.

Yes. Log in and submit a Privacy Request via Account Settings, or contact us through live chat. We will prepare and send an export of your account data within a reasonable timeframe.

We use session cookies for login continuity and analytics cookies to monitor lobby performance on mobile. You can block or clear analytics cookies in your browser settings without losing your account access.

Use the Account Help form under Account Settings or reach the privacy team via live chat. Include your registered email and wallet type — DANA, OVO or GoPay — so we can locate your record quickly.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.